TerrAscend

Floor Supervisor

TerrAscend

Lodi, NJ β€’ Full-Time πŸ’° $50,000 - $70,000

Posted 6 hours ago β€’ 5 views

Job Description

The Apothecarium is seeking a compassionate and experienced Floor Supervisor to provide exceptional customer service to patients and customers in their Lodi, NJ dispensary. The successful candidate will have a strong background in customer service, retail, or a related field, with at least one year of supervisory or leadership experience. The Floor Supervisor will assist patients and caregivers with cannabis recommendations, maintain thorough product knowledge, and ensure excellent customer service practices.

Key Responsibilities

  • Assist patients, caregivers, and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration
  • Assist with intake of new patients, orienting new patients to TerrAscend's policies, rules, and procedures
  • Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently
  • Maintain knowledge of state regulatory requirements and guidelines
  • Provide excellent customer service practices to deliver a distinctive and delightful customer experience
  • Develop and maintain strong relationships with patients and caregivers by anticipating needs
  • Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
  • Responsible for opening and closing procedures, daily operations, and hourly tracking
  • Assist the senior dispensary leadership as needed

Requirements

  • Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
  • At least one year of customer service, retail, or related experience preferred
  • Cannabis experience a plus
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • At least one year of supervisory or leadership experience

Benefits & Perks

  • Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents
  • Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness
  • Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance
  • Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more
  • Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family
  • 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting
  • Pet Insurance – Affordable coverage options to keep your pets healthy
  • Employee Discounts – Exclusive savings at any of TerrAscend's 39+ dispensary locations
  • Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards
  • Disability & Life Insurance – Company-paid protection for life's unexpected moments

Job Details

Job Type

Full-Time

Category

Dispensary

Required License

Cannabis Business Employee License

Company Size

1000+ employees

Remote Work

On-site

Pay Range

$50,000 - $70,000

About TerrAscend

TerrAscend

TerrAscend

Cannabis Cultivation

TerrAscend is a leading North American cannabis operator with vertically integrated operations in Pennsylvania, New Jersey, Michigan, Maryland, and California. The company cultivates, processes, and sells cannabis products through its retail dispensaries and wholesale distribution network.

King of Prussia, PA
1000+ employees employees
Founded in 2017
View all jobs
Apply for this Job

Save jobs and track your applications with a subscription

Unlock Premium Features

Already a member? Log in

Similar Jobs