Floor Supervisor

Job Description

Key Responsibilities

• Assist patients, caregivers, and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration
• Assist with intake of new patients, orienting new patients to TerrAscend's policies, rules, and procedures
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently
• Maintain knowledge of state regulatory requirements and guidelines
• Provide excellent customer service practices to deliver a distinctive and delightful customer experience
• Develop and maintain strong relationships with patients and caregivers by anticipating needs
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Responsible for opening and closing procedures, daily operations, and hourly tracking
• Assist the senior dispensary leadership as needed

Requirements

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• At least one year of supervisory or leadership experience

Benefits & Perks

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting
• Pet Insurance – Affordable coverage options to keep your pets healthy
• Employee Discounts – Exclusive savings at any of TerrAscend's 39+ dispensary locations
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards
• Disability & Life Insurance – Company-paid protection for life's unexpected moments

Job Details