Distribution Coordinator

Job Description

Key Responsibilities

• Effectively coordinates and plans deliveries, ensuring orders arrive on-time while maximizing efficiency as much as possible.
• Maintains and follows most effective delivery schedules ensuring resources are being maximized and we are controlling cost.
• Maintains regular communication with customers regarding delivery timings, and schedules deliveries to meet customer needs.
• Collaborates closely with the Sales Team to enhance customer satisfaction and addresses client requirements.
• Oversees critical documents, including invoices, manifests, and cash receipts.
• Monitors and records metrics related to product rejections, delivery rescheduling, and other delivery-related exceptions.
• Ensures accurate and complete entry of all orders in the METRC system.
• Actively works with drivers and customers to resolve any delivery issues.
• Continuously identifies and implements strategies to improve the overall customer experience.
• Follow up on delivery exceptions, report recurrent issues, and ensure effective resolution.
• Addresses issues raised by customers and sales representatives promptly and professionally.
• Maintains accurate scheduling boards
• Assists in the implementation of new software systems and technologies
• Regularly reviews open order reports to ensure up-to-date and accurate status.

Requirements

• Must be at least 21 years of age per state law
• Excellent verbal and electronic communication skills
• Strong customer service skills
• Ability to perform under pressure, meet deadlines, and prioritize
• Has a high attention to detail and strong sense of organization
• Excellent analytical and problem-solving skills
• Ability to work with little supervision and track multiple processes
• High School Diploma or GED
• 2+ Distribution & Logistics experience
• Working knowledge basic software systems, including Microsoft Office Suites, G Suites, etc
• Working knowledge of METRC and/or Leaf Link software - preferred
• 2+ years Scheduling & Routing experience - Preferred

Benefits & Perks

• Medical
• Dental
• Vision
• PTO
• 401(k)

Job Details