Dispensary Associate

Job Description

Key Responsibilities

• Interact with, educate, and advise customers face-to-face and by phone
• Record-keeping, assisting with inventory and cash management and interacting with local service providers
• Prepare orders, enter product information, call customers with product requests, check ID’s and admit customers
• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone
• Accurately process all point-of-sale transactions and verify order accuracy
• Resolve customer inquiries with professionalism while diffusing stressful situations
• Perform end-of-day closing procedures in POS system and investigate any variances at the end of shift
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures
• Maintain a clean and organized working environment and assist team in sanitizing work area and tools

Requirements

• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month
• Experience in a fast-paced customer service role preferred
• Medical Marijuana knowledge a plus
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems

Benefits & Perks

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401(k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and AD&D
• Pet insurance
• FSA and HSA available

Job Details