Delivery Driver/Wellness Associate - Full Time (SoMA)

Job Description

Key Responsibilities

• Drive and deliver products from The Apothecarium to customers in the Bay Area
• Obey all local, state and federal traffic and driving laws
• Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements
• Address and resolve customer complaints; escalate service issues in an expedient manner
• Obtain payment for product by accepting cash or debit cards
• Assist in opening and closing delivery order processing areas daily
• Process, package and label orders in preparation for delivery
• Maintain delivery manifests and required Bureau of Cannabis Control documentation
• Provide excellent customer service
• Maintain accurate delivery documentation
• Assist with the cleaning, maintenance, and upkeep of delivery dispatch location
• Maintain iOS devices and other necessary hardware
• Communicate professionally and regularly with dispatch location Team Members and Delivery Manager
• Facilitate communication to our delivery members via iOS devices

Requirements

• Prior delivery experience (1 year)
• Prior customer service experience (1 year)
• Must be at least 21 years old
• Valid California Driver’s License and clean driving record
• Working delivery automobile with insurance and valid registration
• Must be able to pass a criminal background check
• Must be authorized to live and work in the U.S.
• Previous delivery experience in SF highly desirable
• Experience working in the cannabis industry highly desirable
• Experience working in retail & customer service experience highly desirable
• Experience working in the health & wellness industry highly desirable

Benefits & Perks

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting
• Pet Insurance – Affordable coverage options to keep your pets healthy
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments

Job Details