Customer Success Manager

Job Description

Key Responsibilities

• Develop and execute tailored success plans for each account
• Drive product adoption post-onboarding by proactively introducing relevant platform features
• Serve as the primary long-term point of contact for partners following handoff from the Partnerships team
• Track and reinforce partner progress against defined success milestones
• Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth
• Conduct regular business reviews (QBRs) and check-ins to assess partner health, surface opportunities, and reinforce the value of the Nabis platform

Requirements

• 3+ years of experience in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment
• Demonstrated track record of owning a retention metric — ideally GMV or revenue-based — within a B2B account management or customer success role
• Strong written and verbal communication skills in English
• Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar)
• Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes

Benefits & Perks

• Competitive compensation commensurate with experience and market
• Fully remote work environment with a structured, collaborative team culture
• Exposure to a high-growth, technology-first distribution platform operating at scale
• Clear performance expectations with coaching, development support, and a defined growth path within CX
• The opportunity to help build and shape the Customer Success function at Nabis from the ground up

Job Details