Customer Service Specialist I, B2B & B2C (Onsite)

Job Description

Key Responsibilities

• Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution
• Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat
• Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
• Assess content against Weedmaps policies
• Identify and take action against all reviews/forum posts that require moderation
• Provide detailed notes on each customer interaction
• Adhere to your schedule
• Participate in User Acceptance Testing, reporting defects
• Identify and share enhancement requests from clients
• Follow all standard operating procedures

Requirements

• 1+ years of experience in customer service supporting B2B clients
• Good communication skills, both written and verbal
• Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment
• Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
• Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills

Benefits & Perks

• Physical Health (Medical, Dental & Vision) 100% employer-paid premium for employees
• Up to 80% coverage for dependents
• Up to $2,000 company HSA contribution with the High Deductible Health Plan
• 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
• Basic Life & AD&D - employer paid 1x salary up to $250,000
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings with a monthly company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Pet Insurance
• Identity theft protection
• Legal access to a network of attorneys
• PTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)
• Paid parental leave

Job Details