Business Systems Support Analyst

Job Description

Key Responsibilities

• Provide onsite support to retail and production locations during software rollouts and system implementations
• Train internal teams on POS and B2B platform functionality and best practices
• Troubleshoot system usage issues and coordinate with technical teams for resolution
• Support locations through system upgrades, migrations, and configuration changes
• Conduct system adoption audits and assess user capability gaps
• Develop training materials, quick reference guides, and job aids tailored to different user roles
• Create and maintain SOPs for system workflows and business processes
• Assist field teams with generating and interpreting operational reports
• Create standard report templates for common business needs
• Build basic dashboards for location performance, inventory, sales, and compliance tracking
• Support data validation and reconciliation activities
• Validate data accuracy in ERP integrations
• Identify system usage gaps and inefficiencies based on field observations
• Recommend solutions to improve software adoption and workflow efficiency
• Document automation opportunities and process improvement initiatives
• Support pilot programs and vendor evaluations for new tools
• Facilitate feedback loops between field teams and systems leadership
• Act as liaison between field operations and technical/BI teams
• Partner with BI Developer on data models, reports, and testing
• Coordinate onboarding and system access management
• Communicate system updates and changes to field stakeholders

Requirements

• Bachelor's degree
• 2-4 years of experience in systems support, business analysis, or implementation roles
• Experience supporting non-technical end users and delivering training
• Ability to translate technical concepts into user-friendly language
• Excellent interpersonal, communication, and presentation skills
• Comfort working independently in field environments
• Willingness to travel 50% (primarily North East US)

Benefits & Perks

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401(k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and AD&D
• Pet insurance
• FSA and HSA available

Job Details