Back of House Supervisor

Job Description

Key Responsibilities

• Oversee and execute all inventory specific initiatives as outlined on the master calendar
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team
• Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans
• Ensure the store is audit compliant and achieves acceptable scores
• Establish and implement operational policies, standards, and procedures for retail staff
• Ensure compliance with all safety and security policies and procedures within the retail store
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals
• Partner with the PharmaCann Human Resources team in the following HR functions: Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and volume
• Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy, and procedures
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that result in consistency across all stores
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on member’s strengths and develop areas of improvement
• Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies in partnership with GM and HR
• Maintain a highly organized and professional documentation of employee issues

Requirements

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality, and customer service in retail
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business

Benefits & Perks

• Competitive pay
• Opportunities for career advancement
• Comprehensive training program
• Collaborative and dynamic work environment
• Professional development opportunities
• Recognition and reward for outstanding performance

Job Details