AR Manager

Job Description

Key Responsibilities

• Manage day-to-day AR operations, ensuring timely collections and retailer account management
• Oversee enterprise retailers with large balances; proactively manage relationships and advise next steps
• Maintain visibility into escalated accounts, unresolved disputes, and applied/unapplied payments
• Support both California and New York operations as directed
• Oversee CRM workflows for AR, including ticket management and customer inquiries
• Directly manage a team of 10+ off-shore associates, including two team leads
• Resolve escalated disputes and build trust-based relationships with enterprise retailers
• Create, maintain, and enforce AR standard operating procedures (SOPs)
• Provide clear, detailed updates on account statuses, escalations, and team performance

Requirements

• 5+ years management experience in AR/finance operations or a predominantly customer-facing communications role
• Managing an off-shore team is a plus
• Bachelor's degree preferred for 4+ years in relevant work experience
• Proven experience managing 10+ team members, including leads
• CRM expertise (Zendesk or similar) — 5+ years
• Excel proficiency — 3+ years
• Strong dispute resolution and conflict management skills
• Excellent written and verbal communication with detailed note-taking

Benefits & Perks

• Medical/Dental/Vision: 75% of employee premium paid by Nabis
• Competitive salary
• Flexible PTO policy
• 401(k) plan
• Equity compensation structure

Job Details