Accounts Payable Associate

Job Description

Key Responsibilities

• Serve as the first point of contact for Brand Payments Associates, escalating issues to the Team Lead as appropriate
• Reconcile and analyze retailer payments due to brands, ensuring accuracy and compliance with contractual terms
• Manage Zendesk tickets by responding to brand inquiries promptly and accurately
• Support day-to-day operations, including verifying the status of orders, invoices, and payments
• Process fee adjustment requests and conduct research with both internal and external partners
• Create and maintain files for brand order analysis
• Participate in and occasionally lead calls with brand partners
• Collaborate with the Team Lead on special projects, process enhancements, and system improvements
• Conduct first-level quality reviews of team members' work before escalating to the Team Lead
• Assist with onboarding and training of new team members and contribute to maintaining and updating SOPs

Requirements

• Strong analytical skills
• Meticulous attention to detail
• Proactive mindset
• Flexibility and openness to new tools
• Ability to work in a fast-paced environment
• Excellent communication and problem-solving skills

Benefits & Perks

• Opportunity to work with a leading cannabis wholesale platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Competitive salary and benefits package

Job Details