| Territory Manager, Customer Success |  |
Feb 9, 2022🔗 👁️ 134 134 Views
🏢 Dutchie 📍 Remote
💰 DOE 🗓️ Full-time 🏷️ Other 📛 No license required
About our company
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Job description
The CSM Manager will be responsible for leading a team focused on the success of Dutchie customers across the country This will include day to day management and coaching of team members to improve productivity and customer experience, collaboration with Sales, Support, implementation and Product teams to improve our cross-functional operations to provide a best-in class Saas experience for cannabis operators.
What You’ll Do...
- Managing a team of Dutchie Customer Success Managers
- Developing and coaching your team to their fullest potential
- Working with cross functional teams to improve the experience of our customers at Dutchie
- Improve internal processes and procedures to improve efficiency
- Contribute to shaping this growing team while developing and executing strategic decisions
- Strive to hit department goals around churn, client engagement, and expansion
What You Bring…
- 3+ years of experience managing customer-focused teams
- Experience forming strategic decisions based on data
- Experience managing customer-focused teams
- Effective leadership with a proven ability to build, inspire, and motivate teams
- Strong customer service, communication, and interpersonal skills
- Passionate about the cannabis consumer and dispensary experience
You’ll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.