| Shift Supervisor |  |
Dec 8, 2021🔗 👁️ 375 375 Views
🏢 Stachs 📍 Glendale, California
💰 DOE 🗓️ Full-time 🏷️ Dispensary 📛 No license required
About our company
Stachs LLC is a subsidiary of Eaze Technologies and supports the operations of a network of cannabis delivery, manufacturing & distribution facilities. Eaze, our technology arm, supports the cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products.
We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Stachs, you will work alongside a world-class team representing a wide range of backgrounds and strengths.
Job description
The Shift Supervisor (SS) is responsible for the execution of daily tasks and activities to ensure operations are consistent with company goals and objectives. The SS will directly train the Depot Staff so all positions function as designed and create operational consistency from day to day. They will coordinate with Depot Staff, Drivers, Dispatch, and Customer Support to troubleshoot customer service/delivery issues. They will oversee: Depot Staff lunch schedules, logging critical incidents, communicating issues to the management team, and monitor driver and depot staff productivity. They will also perform other operational duties as directed by the Depot Manager (DM). The SS’s will report directly to the DM. Responsibilities include:
DAILY OPERATIONS: Oversee the smooth execution of daily operations. Ensure work stations are properly set up and staffed. Provide relief coverage for operational duties when Depot Staff is on break/lunch. Responsible for closing procedures.
DOCUMENTATION/COMMUNICATION: Document and communicate incidents that concern depot operations and Driver/Depot Staff performance such as: tardiness, missed shifts, inconsistent inventory numbers, substandard or exemplary behavior/work effort, delivery issues, and depot infrastructure (leaks, printers, internet, etc).
STAFF TRAINING: Ensure Depot Staff/Drivers are trained, competent and consistent in execution of their responsibilities. Create understanding of how staff work relates to the operation.
Other responsibilities:
- Ensure lunch breaks are being properly documented and taken by Depot Staff/Drivers
- Monitor communications systems (Slack, Zendesk, depot phone, driver phone, email)
- Supervise work environment upkeep
- Communicate depot supply needs to depot management via depot supply sheet
- Ensure all drivers have a GPS and it’s on, and troubleshoot if a GPS isn’t working
- Ensure Depot Staff/Drivers clock in/out correctly
- Ensure all money pouches and staff sales are secured and accounted for in the safe at the end of the night
- Special projects as capacity allows per manager’s approval
- Any other tasks asked of management
Qualifications and skills required
- Retail or hospitality experience in a high-demand environment
- Microsoft Office competence
- Experience with POS and inventory systems
- Past cannabis industry experience preferred but not required
- Must be age 21 to work in a dispensary per state law