Jr. Product Support Agent

Apr 1, 2022πŸ”— πŸ‘οΈ 179 179 Views

🏒 Flowhub πŸ“ Remote✨Remote OK

πŸ’° $20 an hour πŸ—“οΈ Part-time 🏷️ Information Technology πŸ“› No license required

About our company

At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth. Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting. Our mission is to empower dispensary growth and help business owners achieve their dreams.

Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually. As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.

Job description

Product Support is an integral and crucial element of Customer Success. The Product Support team interacts with our customer base more than any other role which means Product Support is the voice of Flowhub. Flowhub is intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition. With the Cannabis Industry continuing to grow, we want to bring in the talent that we see.

Our Product Support Agents typically have 3-5 years of experience working in technology. Flowhub realizes that not every candidate may have that experience, but does have a passion for cannabis and are behind Flowhub’s mission. Realizing this, Flowhub is now looking for Junior Product Support Agents. As a Junior Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions.

The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an excellent listener that identifies the true problem being presented and finds creative resolutions.