IT Support Tech

May 2, 2024🔗 👁️ 4 4 Views

🏢 Trulieve 📍 Tampa, FL

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Job description

The IT Support Tech is a role that requires hands on support of the Trulieve locations to ensure operations are optimized in their technology support needs. They are responsible for keeping accurate details of stores in their area from a hardware, software, and overall tech operations standpoint. Additionally, they will be an escalation point for level 3 of the ServiceDesk team as required. They will be responsible for the creation of SOPs for the purpose of knowledge transfer to ServiceDesk technicians. They report and work directly with the Regional IT Manager.

KEY DUTIES AND RESPONSIBILITIES:

SKILLS AND QUALIFICATIONS:

PHYSICAL REQUIREMENTS:

WORK SCHEDULE:

40+ hours weekly with flexible hours depending on department needs. Must be available to work occasional evenings, weekends, and holidays