| IT Support Specialist |  |
Oct 12, 2022🔗 👁️ 184 184 Views
🏢 NorCal Cannabis 📍 Santa Rosa, CA
💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required
About our company
NorCal Cannabis has been developing and shaping the legal cannabis industry since 2015 in the areas of cultivation, distribution and retail.
NorCal’s mission is to bridge the strong roots and rich heritage of the cannabis industry with the bright future and unlimited potential now available to companies that fully understand the intricacies of the business. From seed to sale, our brands, products, and assets are meticulously developed from cultivation and manufacturing to delivery and retail. Throughout the entire process, we value every element of the supply chain and proudly serve distributors, retailers and consumers across California.
We believe cannabis is a force for good, and will make positive impacts to society, the economy and the environment.
The history of cannabis and social reform go hand in hand. We honor the struggles of the past by building a better future. NorCal Cannabis recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected statuses as required by applicable law. We believe that in our differences, we find strength.
We are committed to equality, diversity, multiculturalism, and inclusion. We know we will always have to work to contribute to making our world a more equitable place. We focus first on building a values driven foundation inside the physical and virtual walls of our company and make concerted efforts to engage in the local communities we operate in and the global community for which we are citizens.
NorCal Cannabis also strives to be a steward of our ecological environment, knowing that our business’s health and health of our people is dependent and integrally connected to the health of the earth's ecosystem. We do our best to tread lightly.
Job description
IT Support Specialist will play a critical role in supporting the day to day operations of NorCal Cannabis Company; be the point of contact for IT related issues, will independently help other employees with their technology needs, and ensure a timely resolution to IT issues.
This is a full time position located in Santa Rosa reporting to the IT Manager.
COVID-19 vaccination is required for this role
- Helpdesk Support
- Support end-users and NCC systems (Mac OS, Windows, Cloud-based systems, MS Office G-suite, Slack, Zoom, etc.)
- Serve as primary escalation point for IT issues team via chat, phone, in-person, or ticketing system
- Perform installation, operation and maintenance of hardware and software
- Design, update, and maintain IT documentation and knowledge base
- Assist with IT onboarding and training curriculum
- Device Management
- Order, receive, track, and issue physical inventory of IT hardware (computers, peripherals, and accessories)
- Support and maintain AV systems across offices and facilities
- Manage software and hardware licenses and services
- Maintain IP-based security cameras and related equipment
- General IT Support
- Identify and address technical issues across the company
- Evaluate and recommend new software platforms and services
- Assist the IT Manager/Director with implementation projects as needed
Qualifications and Requirements
- 2-5 years of experience providing hands-on IT Support
- Experience supporting AV equipment and events
- Bachelor's Degree, or equivalent work experience
- Networking experience preferred
- Problem solving attitude; Strong troubleshooting capabilities
- Ability to independently manage and prioritize workload
- Empathy for the user and possess a strong focus on customer service
- Outstanding interpersonal, written and verbal communication skills
- What we bring to the table
- Our co-workers are a close-knit, intelligent, collaborative and motivated team.
- We care about you. We offer competitive health, dental, and vision insurance benefits for employees and their dependents.
- Invest in yourself and your family. We offer a company 401(k) retirement plan to all employees after 6 months of continued employment and are at least 21 years of age.
- We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our Values:
- Grow with Integrity
- Bring People Together
- Build with Ambition