| IT Help Desk Specialist |  |
Feb 23, 2022🔗 👁️ 226 226 Views
🏢 Kiva Confections 📍 Oakland, CA
💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required
About our company
Kiva Confections (www.kivaconfections.com) is the premier cannabis-infused edibles company in California, the largest cannabis market in the world. Kiva's line includes Kiva Chocolate Bars, Terra Bites, Petra Mints, and Camino Gummies. Our products are crafted from premium ingredients and skillfully combined with California cannabis. Since our beginning in 2010, our goal is to create confections that redefine what a cannabis confection ought to be. By applying art and science to ensure a deliciously consistent experience every time, we continue to deliver on that mission today.
We have aggressive growth plans as the legal market, and consumer adoption continues to expand. Key growth initiatives include bold platform innovation, best-in-class marketing, geographic expansion, strategic partnerships, and more. We are resourced for this explosive growth and looking for great people to help take us to the next level.
Job description
The Kiva IT Helpdesk Specialist will be the face of IT reporting to our IT Director. We are seeking someone with a passion to support a national team of awesome individuals using a variety of SaaS applications and hardware systems. This role will directly empower a rapidly growing team of passionate people that are building the best-in-class cannabis company in the country.
As Kiva's IT Help Desk Specialist, you will...
- Handling the Desktop Support services queue
- Triage, prioritize and remedy end-user computer issues
- Provision computer hardware/software (On/Off-Boarding)
- Manage computer inventory and supplies
- Manage projects in a results-oriented environment
- Document new and current SOPs
This job is for you if...
- Hands-on experience with computer hardware
- In-depth knowledge of Windows and Mac OS operating systems
- Experience connecting with and assisting remote users
- Excellent communication and organizational skills
- Excellent customer service and computer ethics
- Driven to find and help solve IT problems
- Ability to learn quickly and evolve in a dynamic environment
What we're looking for...
- Preferred minimum of 2 years technical support
- Startup experience
- Demonstrated knowledge of basic networking
- BS degree or equivalent work experience
Kiva Confections provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.