| Dispatcher |  |
Mar 14, 2022🔗 👁️ 512 512 Views
🏢 WholesomeCo Cannabis 📍 Bountiful, UT
💰 $17-$18 an hour 🗓️ Part-time 🏷️ Delivery Services 📛 No license required
About our company
WholesomeCo Cannabis is a complete, plant-to-patient medical cannabis company. We believe in the medicinal value of cannabis as a natural path to health and wellness. As one of Utah's first Medical Cannabis Pharmacies, we're on a mission to meet patients' needs along their cannabis journey, including the convenience of state-wide home delivery.
Job description
We are seeking team members to continuously raise the bar on customer experience as we continue to scale the first medical marijuana delivery service in Utah. As a Dispatch agent you’ll play a key role in the entire delivery process from assisting customers place orders to dispatching drivers to complete deliveries.
This is a part time position with the opportunity to grow within the company and become full-time with benefits based on performance.
What you’ll do:
- Coordinate, Route, schedule deliveries, assemble orders, and facilitate payment processing.
- Create transportation manifests and other required records for patient deliveries.
- Answer Calls with a cheerful, positive attitude pertaining to Dispatch order or Courier Drivers having issues or needing assistance on their routes.
- Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations.
- Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route.
- Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgment is key.
- Light Scheduling - As we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and drivers availability. It is important for you to not only have access to the scheduling tools but to learn the use of them and make approved changes if necessary.
What we’re looking for:
- 2+ years dispatch and/or logistics experience
- 2 + years customer service experience
- Superior communication skills are paramount - written and verbal
- Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
- Experience working with smartphone applications
- Good teamwork mentality: able to build trustworthy and supportive working relationships
- Experience in the transportation/dispatch industry
- Strong logical thinking, analytical skills, and problem solving skills
- Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
- Must be reliable and dependable at all times
- Flexible schedule -ability to work mornings, evenings, weekends
Requirements:
- Valid Driver's License, and a great driving record
- Must pass all required pre-employment/post-offer background checks
- Must pick up one On-Call shift per month
- Ability to work weekends
- Age 21 or over, per state requirement
- High school diploma or equivalent
Benefits:
- Paid time off
- Competitive Pay
This employer participates in the E-Verify program.
WholesomeCo is an Equal Opportunity Employer