| Delivery Operations Support |  |
Apr 25, 2022🔗 👁️ 140 140 Views
🏢 Flower Company 📍 San Francisco, CA
💰 DOE 🗓️ Full-time 🏷️ Delivery Services 📛 No license required
About our company
FLOWER CO. sells weed on the internet. We've built an end-to-end software and operations system for sourcing, fulfillment, delivery, and e-commerce in a highly regulated industry. We’re tackling big, unique problems to solve in a massive space that is growing exponentially with wider legalization.
Job description
FLOWER CO. is adding a few Customer Experience Specialists to help ensure exceptional service standards and sustain high customer satisfaction. We take customer experience very seriously and having seamless delivery operations is essential– it is the differentiator in this industry. This role will be essential in bridging the gap between our customers and our delivery team. Saturday and Sunday availability required. Full and Part time positions available.
We are seeking an amazing Full-time or part time Delivery Operations Support member to join our team. This role is a blend of remote and in person. You will work in a fun and fast-paced environment where multitasking is a must. This position requires stellar communication via email, phone, and messaging platforms. You will utilize software tools to navigate delivery operations, support issues, be knowledgeable in our policies / compliance and communicate effective solutions. We take supporting our internal teams very seriously.
What you’ll do
- Manage and respond to high volume of internal support requests with some communication with customers
- Solve inquiries by providing proper solutions and options.
- Follow communication procedures, guidelines, and policies
- Go the extra mile to close the communication gap between our operations team and customers.
- Work with Customer Experience Manager and General Managers to help develop process improvements for superior efficiencies and customer experience.
Who you are
- Have knowledge about cannabis products or have experience in the cannabis industry!
- Familiar with our local delivery areas
- 2+ years’ experience in a high-volume customer support role (in person or digital)
- Exceptional oral and written communication skills
- Ability to multitask, prioritize, and control time effectively
- Must be very comfortable with customer service tools such as Zendesk, Google Sheets and Docs, Dropbox, web, etc.