| Delivery Operations Manager |  |
Feb 28, 2022🔗 👁️ 154 154 Views
🏢 Insa 📍 Salem, MA
💰 DOE 🗓️ Full-time 🏷️ Delivery Services 📛 No license required
About our company
Insa offers premium cannabis in a variety of formats and functions to help wind you up, calm you down, ease your ailments—and whatever you need in between.
Job description
The Retail Delivery Operations Manager is responsible for leading the home delivery program with the daily procedures of cash handling, opening, and closing procedures, adherence to company brand standards, and support and leadership for the Retail team. This person serves as the point of contact for resolution of any retail issues when the Retail Store Manager is not present.
Responsibilities & Duties
- Assists the Retail Store Manager with managing daily operations of the storefront, including managing cash handling and deposits, identifying and resolving variances and discrepancies, and ensuring Company brand standards are met
- Provides leadership and support to retail/inventory team, including coaching employees on Company policies and procedures and holding them accountable for key performance indicators; fosters a high performance, supportive, team-oriented environment
- Provides growth and learning opportunities to delivery operations team by ensuring new hires receive training of all job functions
- Provides conflict resolution and de-escalation assistance to delivery inventory team in order to resolve complaints and/or issues
- Runs daily meetings to ensure communication of any policy or procedural changes, new products, sales techniques, and sales incentives
- Ensures all equipment, hardware, and point of sale software are functioning; troubleshoots and escalates issues if needed
- Maintains comprehensive understanding of industry rules and regulations related to retail in order to uphold compliance standards
- Assesses delivery flow and inventory needs; audits and monitors high-volume regulated inventory
- Performs data analytics to compare sales and inventory, i.e. pivot tables, to assess trends and project future needs
- Ensures a secure facility and makes sure all staff comply with established safety and security procedures
- Assists with other management tasks such as scheduling, managing time off requests, and completing payroll as assigned by the Retail Store Manager
- Willing and able to accommodate a flexible schedule, including evening, weekend, and holiday work
Qualifications & Experience
- Must be at least 21 years of age
- High school diploma or GED required
- Previous retail, hospitality, and/or customer service experience required
- At least 3 years of leadership experience required, preferably in a high-volume retail environment
- Basic computer skills required; POS software and cash management experience required
- Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required
- Basic math skills including adding and subtraction required
- Outgoing, friendly, and enthusiastic attitude required
- Must have a reliable personal vehicle
Competencies
Attention to Detail – Ability to perform accurate transactions and maintain compliance with complex regulations
Confidentiality – Ability to maintain confidentiality when handling sensitive information
Customer Relations – Ability to provide professional customer service and positively represent the Insa brand
Management Effectiveness – Ability to supervise and direct people and resources to meet department goals. Ability to motivate others, respond to changing conditions, communicate effectively, and set a positive example of Company core values for others
Physical Requirements
- Ability to stand and walk for an 8+ hour shift
- Ability to lift and carry up to 50lbs occasionally
- Ability to stoop, kneel, and bend at the waist
- Visual acuity needed for viewing computer screens and fine print
- Manual dexterity needed for performing transactions
Workplace Environment
- Busy retail environment with moderate noise level
- Indoor/outdoor environment with exposure to seasonal temperature changes
- High volume work during peak hours, events and holidays