| Delivery Lead |  |
Jul 11, 2022🔗 👁️ 483 483 Views
🏢 Lume Cannabis Co. 📍 Petoskey, MI
💰 DOE 🗓️ Full-time 🏷️ Delivery Services 📛 No license required
About our company
We aren’t like other Cannabis brands. We’re actually our own brand! Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
Job description
Manages the day-to-day Delivery Operations. Provides support for all delivery agents, including monitoring daily volume and employee attendance, scheduling deliveries, training, policy and procedure updates, industry news, and product information. Responsible for leading all aspects of delivery operations, including security for personnel loading and unloading, cash handling, product tracking/reporting in the facility's Inventory Control System/Point of Sale, customer records maintenance in the facility's internal Verification Process, security during transport of product, loss prevention, sales reporting, product/supplies purchases, internal controls oversight, asset management, and facility compliance, maintenance, and cleanliness. Ensures staff coaching and develops the delivery team and delivers the Company's promise. The Delivery Lead is the critical link between the retail operations and a successful at-home customer delivery.
- Proactively engage with customers to exceed their needs and work to generate revenue by driving a customer-centric sales culture
- Maintain compliance with all State & company policies/procedures, including but not limited to inventory reporting, employee reporting, customer reporting, delivery reporting, & product packaging
- Maintain a clean and safe environment for all employees and customers to include sales floor, vehicles, break room, manager offices and restrooms
- Ensure the implementation and effective application of information, tools, and systems required to meet customer needs
- Adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
- Participate in networking and creating positive relationships within the community
- Conduct and oversee the training of all new employees as well as the retraining of existing employees as needed
- Provide positive and constructive feedback to help employees meet expectations and goals
- Must be able to effectively lead, coach and manage others in a professional environment
- Merchandising, operations, and execution of store and company standards
- Plan, prioritize, and execute detailed instructions in a timely and efficient manner
- Assist with performance management of all employees in partnership with Human Resources
- Responsible for all delivery opening and closing procedures when manager on duty is not present
- Responsible for all cash handling procedures and inventory management when manager on duty is not present
- Responsible for scheduling, managing, & routing all deliveries based on customer availability
- Other duties as assigned by manager on duty and/or Senior Management
- Demonstrated leadership capabilities, with the ability to work independently, as well as with others
- Positively influence staff to achieve goals set by SM and Senior Management
- Act as a Change Champion, supporting and initiating change
- Other responsibilities and duties assigned by the Manager or Senior Management
- Associate degree preferred
- A minimum of 2 years of exceptional leadership, management, communication and training skills in a customer centric sales environment.
- Previous management experience preferred
- Must possess ability to process information/merchandise through POS register system
- Business, Logistics, Delivery Management, or related field preferred
- Excellent interpersonal, verbal, and written communication skills
- Good planning, organizational and time management skills
- Ability to lead, delegate, and motivate staff
- Ability to maintain composure under pressure
- Knowledge of the Michigan Marijuana Rules & Regulations is a plus