💰 DOE 🗓️ Temporary 🏷️ Cultivation 📛 No license required
About our company
Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We are currently seeking a compassionate and friendly customer service professional to join our team in OAKLAND, CA.
Collect, route, and deliver customer web and phone orders with exemplary customer service from order placement through delivery. Ensure the quality, timeliness, and excellence of service for each delivery. Ensure that all delivery transactions are recorded accurately and efficiently. Be responsible for the physical movement of delivered products, cash handling and merchant processing. Ensure the logical tracking and recording of that movement. Perform all tasks with the goal of positioning Harborside as the industry standard for compassionate, professional, efficient customer delivery. Provide exceptional service in all interactions. Understand, embrace, and embody the mission of Harborside.
DUTIES AND ESSENTIAL FUNCTIONS
Serve customers by understanding the product, delivering the product in a timely manner.
Adhere to all Title 6 regulations.
Adhere to routing/schedule guidelines and parameters to deliver according to schedule; only stopping for breaks, meal period breaks, and vehicle maintenance.
Maintain accurate manifest and delivery log.
Ensure accurate information is maintained in delivery device, i.e., ID scanner and delivery camera.
Address and resolve customer complaints; escalate service issues in an expedient manner.
Build customer loyalty through customer-centric, focused, and positive interactions
Identify business opportunities through analysis of existing customer orders.
Relay customer needs to supervisor; recommend changes and new products to best meet customer needs.
Take and place orders for current and new customers according to company guidelines.
Communicate information to customers about special pricing, referral program, recognition program and all information requested by Operations Manager.
Obtain payment for product by accepting cash or debit cards.
Maintain inventory updates with main office, restocking, reconciliation and analysis following Harborside policies and procedures.
Maintain delivery, vehicle, product inventory and driving records by obtaining receipt acknowledgments, recording tracking information, completing driver tracking, expenses and timesheets as required.
Review and maintains company licenses and permits, customer paperwork to ensure legal compliance and accuracy.
Prepare delivery vehicle for operation by inspecting general condition by checking the vehicle for damage.
Adheres to the standards of the road by safely operating the vehicle and complying with state and local driving rules and regulations. Uses Harborside communication equipment (GPS, company phone, Bluetooth) for communication with main office and customers in a safe manner.
Maintain a valid CDL, a copy of Retail Cannabis License, and Licensee badge.
Prepare delivery vehicle by loading customer orders, securing items, and cross-checking paperwork.
Enhance company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Participate in trainings or meetings to update job and organizational knowledge.
Ensure opening and closing procedures are accurately performed
Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity
Maintain strict confidentiality with customer information
Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors
OTHER FUNCTIONS AND RESPONSIBILITIES
Maintain and ensure all departmental equipment is functioning and in good working order.
Attend required meetings and participated in team and professional development activities.
Provide timely and appropriate feedback to supervisors.
Perform other duties as assigned by supervisor.
Present a professional image in appearance, actions, and words.
Demonstrate ownership, accountability, initiative, and quality of work.
Build positive team relationships throughout your department and Harborside.
Provide excellent service.
Work scheduled shifts.
Record all time worked accurately, promptly, and honestly.
Follow all safety policies.
Outstanding customer relations skills.
Basic understanding of smartphone functionality.
Be a safe driver.
Possess strong attention to detail with excellent organization skills.
Knowledge of cannabis strains and delivery forms.
Able to follow complex instructions with precision.
Excellent communication skills.
Knowledgeable in Microsoft Office Suite.
Basic computer operating skills.
Basic math skills.
Requires prolonged standing, sitting, and some bending, stooping, and stretching.
Ability to operate a computer and other office equipment.
Ability to safely operate a motor vehicle.
Moving up to forty pounds on occasion.
Work will be performed both inside and outside a busy cannabis dispensary. Involves frequent contact with staff and occasional contact with customers.
May require dealing with difficult people.
Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.
Will require monthly mandatory inventory counts.
Prior customer service experience (1-3 years).
Prior delivery experience (1-3 years).
Valid California Driver’s License.
Clean DMV and driving record.
High school diploma or GED.
Experience working in the cannabis industry highly desirable.
Must be 21+ years old and pass a criminal background check