Delivery Coordinator

May 3, 2024🔗 👁️ 4 4 Views

🏢 Planet 13 📍 Las Vegas, NV

💰 DOE 🗓️ Full-time 🏷️ Delivery Services 📛 Agent Badge

About our company

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.

Job description

The Delivery Coordinator is responsible for verifying delivery eligibility and confirming that all proper documentation has been received to proceed with a compliant order as well as updating and building LeafLogix profiles. The Coordinator is also responsible for outbound and inbound customer phone calls regarding any applicable questions during the account creation process. Assist in order fulfillment by, properly pulling the applicable inventory products, building the orders, and staging them before entering into LeafLogix. The Coordinator is responsible for completing the processing of all incoming delivery orders from the online platform(s). This involves properly pulling the applicable inventory products, building the orders in Dutchie and staging the customer’s order for dispatch. All state compliance standards must be adhered to such as printing applicable product labels and providing order totals to customers. When dispatching the Coordinator is responsible for working with drivers and customers to efficiently route daily deliveries through an online platform.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Creating and updating Leaflogix and online delivery account profiles.

Verifying that all state requirements are met to procced with a compliant sale

Inbound and outbound customer phone calls.

Resolving account creation issues for customers.

Creates an exceptional customer service experience with customers.

Reports all issues to management.

Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

Pulling inventory from the sales floor and entering products into the customer’s sales order.

Updating all steps during the process on applicable software program applications.

Answers customer's questions concerning price, and use of merchandise during outbound customer calls.

Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.

Maintains cleanliness of all surfaces and work station area.

Dispatch delivery of orders, as necessary to comply with customer requests and state regulations.

Knowledge of the local geographical territory.

Record and log all pertaining delivery issues, banned addresses and delivery pars.

Assumes other duties as assigned.

Certificates, Licenses, Registrations Must possess a Nevada Dispensary Agent work card and be 21 years of age or older.