| Customer Service Representative |  |
Aug 9, 2021🔗 👁️ 339 339 Views
🏢 Theory Wellness 📍 Great Barrington, MA✨Remote OK
💰 $16 an hour 🗓️ Full-time 🏷️ Other 📛 No license required
About our company
Theory Wellness has capitalized on the explosive growth of a branded, premium-quality medicinal and recreational cannabis market to become the largest independently owned, multi-state operator in New England. Founded in 2015, Theory Wellness is today among the largest cultivators (both indoor and outdoor), manufacturers, and retailers in Massachusetts and Maine, with over 350 employees. Theory Wellness recently earned the distinction of "Strongest mono-state brand outside of California" by a major trade and rating publication, Pioneer Index.
Theory Wellness’ state-of-the-art cultivation facilities, coupled with its distinctive branding, has driven best- in-class engagement and customer loyalty earning one of the top NPS scores in any retail sector. Beyond its industry-leading vertically-integrated operations, the company currently operates six high-volume retail locations with others opening soon including:
- Great Barrington, MA
- Chicopee, MA
- Bridgewater, MA
- Boston-area location in development
- South Portland, ME
- Waterville, ME
- Bangor, ME
- Southern-ME location in development
With a proven model and track record, Theory Wellness is excited to explore entry into new State level cannabis markets.
Job description
Responsibilities will include:
- Ensuring each customer/patient is provided the highest possible level of service consistent with the Theory brand
- Engaging with customers through our Customer Service portal through a variety of channels, primarily through phone calls, emails, chat
- Educating customers and patients on the range of Theory products, their effects, and manufacturing processes
- Triaging and facilitating product returns and refunds with internal Theory teams
- Monitoring and responding to a range of review sites (Google, Yelp, Leafly, etc.)
- Leveraging strong interpersonal and problems solving skills with clear communication abilities—both written and oral
- Ensuring compliance with all local, Department of Health, and Cannabis Control Commission regulations
- Ability to work in a fast-paced environment dealing with complex issues from regulatory to retail
- Ability to work a flexible schedule based on the needs of the business
- Other duties as assigned
Compensation & Benefits:
- $16 per hour
- Medical, Vision and Dental, 401k and Life Insurance
- Paid time off
- Sick Time
Requirements:
- 2+ Years in customer service-related experience
- OPEN AVAILABILITY required to accommodate a set-rotating schedule
- Ability to communicate clearly and effectively
- Demonstrate calm under pressure
- You work best in a fast-paced environment
- Ability to solve unexpected problems quickly
- Strong software and computer skills
- High-energy, enthusiasm and the willingness to do whatever it takes to get the job done right
- A passion for cannabis
- At least 21 years of age
- No felony convictions, or any offenses related to violence; ability to pass a comprehensive background check
Theory Wellness is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, or any other factor prohibited by law.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience: Customer Service Related: 2 years (Preferred)
Work Remotely: Yes