| Billing Operations Manager |  |
Jan 7, 2022🔗 👁️ 142 142 Views
🏢 LeafLink 📍 Austin, TX
💰 DOE 🗓️ Full-time 🏷️ Other 📛 No license required
About our company
LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.
Job description
The Billing Operations Manager is responsible for executing the day-to-day management, support, and long-term strategy of our Revenue Cloud implementation within Salesforce. The successful candidate will have a track record of supporting and managing a CPQ+ and Salesforce Billing implementation. The Billing Operations manager will work closely with the Revenue Planning and Operations team alongside functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new functionality to support business growth and strategic initiatives. They will also be responsible for maintaining PriceBooks and product bundling/rules through CPQ. This role requires someone who is equally comfortable thinking strategically and executing within the revenue cloud.
Responsibilities
- Serve as the system administrator for our Revenue.
- Handle all basic administrative functions including user account maintenance, workflows, profiles, page layouts, approval processes, connected Force.com applications, internal/external audit, reports, and dashboards.
- Complete regular internal system audits and plans for upgrades as part of the Salesforce release roadmap.
- Manage Salesforce.com data feeds and other integrations including, but not limited to, ZoomInfo, Census, Tray.io, Zendesk, Hubspot, DocuSign CLM, Mixmax, and Ringcentral.
- Evaluation, scope, complete, and report on projects that involve Salesforce and related systems.
- Responsible for ongoing process documentation, assisting with development initiatives, platform-related communications to internal customers, and change/release management activities.
- Developing and implementing benchmark KPIs to monitor and report to internal/external stakeholders.
- Work with Training and Enablement Manager to ensure total adoption of Salesforce.com across the organization.
- Act as a key internal systems business partner alongside the GTM Ops team to design, architect, and implement functionality to meet business needs.
- Plans and leads all Salesforce application works treams and integrations that connect to the platform.
- All other duties as assigned
Requirements
- 2-3 years of experience as a SalesForce CPQ administrator for an instance of Salesforce that has a minimum of 100 users.
- At least 6 months of hands-on experience with Salesforce Billing
- Salesforce Administrator Certification
- Salesforce Billing Specialist Superbadge, Salesforce Advanced Billing Specialist Superbadge, or Revenue Cloud Accredited professional
- Salesforce CPQ Specialist Certification
- Experience working with Authorize.net, Tray.io(or similar), and Sage Intacct
- Extensively demonstrated experience managing environments (Development, Test, and Production) and testing strategy to migrate change sets to production as part of Change Management.
- Ability to translate business requirements into technical requirements
Additional Desired Skills or Experience
- Experiencing managing Apex (classes, controllers, and triggers) and SOQL queries.
- Salesforce CPQ Specialist Certification
- Salesforce Sales Cloud Certification
- Salesforce Platform Developer I Certification
- Previous experience in a RevOps, SalesOps, DevOps role managing full platform lifecycle
Benefits
- Flexible PTO to give our employees a little extra R&R when they need it
- Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink’s success