| ACH Operations Specialist |  |
May 23, 2022🔗 👁️ 157 157 Views
🏢 Dutchie 📍 Remote✨Remote OK
💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required
About our company
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
Job description
Dutchie is looking for an ACH Operations An to assist with the support of our newest payments product, Dutchie Pay. This individual will act as a subject matter expert on consumer and merchant ACH and reconciliation questions, including escalation and triage of issues. This role will also serve as backup support for our ACH operations department, which may include some reconciliation and working closely with our bank partner(s). This is a quickly growing team, so we’re looking for someone who can collaborate cross-functionally and jump in as needed to manage multiple priorities.
What You'll Do...
- Provide Tier 2 support for incoming Dutchie Pay ACH questions from merchants and consumers
- Assist with research and authorization requests from bank partner
- Assist as needed with daily and monthly reconciliation
- Track losses and ensure payment is received in full
- Monitor transactions for unusual or suspicious activity and provide input on business rules
- Assist with resolving ACH returns and NOCs as needed
- Additional Payments team assistance as needed with cross-functional teams such as Fraud, Risk, and Support
What You Bring...
- 2+ years of back office recon and/or customer facing support for payments (ACH experience required; additional payments experience such as cards or wires a plus)
- Ability to coordinate with both internal and external stakeholders
- Detail oriented with excellent organizational skills
- Ability to communicate effectively verbally and in writing
- Strong sense of teamwork and while working independently
- Intermediate computer skills (Zendesk, Salesforce, Google Suite)
- Operate independently with little supervision on a day-to-day basis
You’ll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.